Refund policy

Return & Exchange Policy – Mini Wonders

Last Updated: 14 October 2026

At Mini Wonders, we want you to have a happy shopping experience. Please read our return and exchange policy carefully before placing your order.

1. Change of Mind

We do not accept returns, exchanges, or refunds for change of mind. Please carefully check the product details, quantity, and price before confirming your order.

2. Damaged, Defective, Wrong, or Incomplete Items

If you receive a damaged, defective, incorrect, incomplete, or missing item, you must report the issue within 48 hours of delivery.

To make a claim, please provide:

  • Your order number, name, and phone number.

  • Clear photographs of the item and any damage.

  • An unboxing video recorded from the moment you open the sealed parcel, showing the shipping label and order number.

  • A short description of the issue.

Claims submitted after 48 hours of delivery cannot be accepted.

If your claim is approved, we will offer a replacement, subject to stock availability, or a refund. Where stock allows, you may choose your preferred resolution.

Mini Wonders will cover the return shipping charges for approved claims.

Please do not send any item back before your claim has been approved.

3. Electronic and Battery-Operated Toys

Please test all electronic and battery-operated toys within 48 hours of delivery.

If a toy does not work upon arrival or has a manufacturing defect, report the issue within 48 hours and provide a video showing the fault.

For approved claims, we will arrange a replacement and cover the return shipping charges.

After 48 hours, Mini Wonders does not provide its own warranty unless one is specifically mentioned on the product page. If the manufacturer offers a warranty, we will help you contact them.

The following issues are not covered:

  • Battery-related issues.

  • Water damage.

  • Damage caused by dropping or rough use.

  • Tampering or unauthorized repairs.

4. Items Not Eligible for Return or Exchange

The following items and situations are not eligible for returns or exchanges:

  • Products returned due to a change of mind.

  • Toys that have been opened or used, unless they were defective or damaged upon arrival.

  • Items with missing parts, accessories, or original packaging.

  • Soft toys, plush toys, and dress-up items removed from their sealed packaging.

  • Slime, clay, dough, paints, stickers, and craft kits once opened.

  • Customized or personalized items.

  • Items marked Final Sale or Clearance.

  • Damage caused by misuse, washing, or normal wear and tear.

  • Claims submitted more than 48 hours after delivery.

5. How to Request a Return or Exchange

To request a return, replacement, or refund for an eligible issue:

  1. Contact us within 48 hours of delivery via WhatsApp or email.

  2. Provide your order details, photographs, and unboxing video.

  3. Wait for our team to review your claim. We acknowledge claims within 2–3 working days and aim to provide a decision within 3–4 working days after receiving your evidence.

  4. If your claim is approved, we will arrange a courier pickup or provide instructions for returning the item.

  5. Please keep the item in its original packaging. Do not ship it before receiving our approval.

Replacement orders are dispatched within 2–3 working days after we receive and inspect the returned item. For low-value items, we may approve a replacement or refund without requiring a return.

6. Refunds

Once your claim is approved, refunds are processed within 14 working days, subject to any required inspection of the returned item.

Refunds are issued to the original payment account used for the purchase, including bank transfer, Easypaisa, or JazzCash. For Cash on Delivery orders, you will need to provide your account details.

Refunds cover the amount actually paid for the affected item. Delivery charges are refunded only when the issue results from our error or the parcel is confirmed lost; otherwise, applicable delivery charges may be deducted.

For discounted orders, refunds are calculated based on the actual amount paid after the discount.

7. Contact Us

For return, exchange, or refund enquiries, please contact us:

Phone / WhatsApp: 0336-6960999
Email: miniwonders956@gmail.com
Website: www.miniwonders.pk
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM

Mini Wonders — Little Joys, Big Smiles!

Nothing in this policy limits your rights under applicable Pakistani consumer protection laws.